Shipping and Delivery

Shipping Times

Orders are shipped out directly from our domestic & international warehouses as following:

For USA express please allow an estimated 4-7 business days for your order to arrive (orders are shipped from the US).
For standard delivery please allow an estimated 2-6 weeks (this varies from product to product) due to distance traveling and customs.

IF not shipping selection appears as an option on the product page, it is considered as standard delivery.

If you have a multi-item order, each item may be shipped from a different shipping warehouse, they may arrive at a different time and different packages.

Please note: We do not deliver to PO boxes or freight forwarding addresses.

Lulumarina is not responsible in case of theft or lost parcel after confirmed delivery.

Custom and Taxes

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Cancel/Change orders

If you need to change or cancel your order for any reason, please e-mail us using our contact form with your order number and the reason for changes or cancellation within 24 hours. Once the order has been shipped, no changes or cancellations can be made.

Return Policy

At this time NO RETURNS OR EXCHANGES are available. All sales are final. 

Track your order

Sometimes shipping times take longer due to things beyond our control, such as customs clearance, holidays or postal worker strikes. If there is a problem with your order, please let us know. Please include your order number.

If you have a registered account with us, you may check the status of your order online. Visit My Account, sign in to your account and click the ‘Order’ tab.

For any further queries, please Contact Us.